“Well if I could leave zero stars I would have. I was on the schedule to have outdoor water spigots connected to city water- a 2-3 hour job at most. Job was originally scheduled on a Tuesday for the 8-10 time frame for work to be done on Friday. We paid the deposit (which apparently is non refundable), received a phone call the next day giving me a different time for later in the day 12:30-2:30. Received phone call late afternoon on the day work was to be done letting me know they weren’t going to be able to do the job on the day scheduled. Apparently a couple “emergency” jobs were put in front of my job. To me bottom line tells me my small job wasn’t important enough to Summers. In fact, I was told they may not have had everything from the supply house that was needed for my job. Since Summers did not complete the work on the agreed day and time the deposit/diagnostic fee should be refunded
Again, my small job wasn’t important to them since they weren’t even prepared.
They kept trying to get me to reschedule but I was off work today so the work could be done.
PATHETIC way to do business. Oh in case you are wondering, we won’t be signing a service agreement with Summers.
We have done business with Summers in the past and were satisfied with those services but it seems there is no loyalty to repeat customers.”