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Furnace Maintenance in West Carrollton, OH 45449
Air Conditioner Repair in La Porte, IN 46350
“We had the most fabulous technician come out, whose name was Frankie B. He was able to assess the problem, fix it, and actually came out a second time to determined if anything else was needed. He was extremely professional, very kind, very responsive, extremely knowledgeable, and very patient. Frankie answered all of our questions thoroughly and was an absolute pleasure to deal with. He is a perfect example of why we use this company. We can’t thank you enough for having such an extremely qualified person who is the face of your company taking care of us so well. Thank you very much.”
Water Heater Maintenance in Noblesville, IN 46060
“Claimed to have showed up to provide plumbing maintenance but didn't knock, didn't send notice they were on the way, lied on the door tag about the time they arrived, left before 15 minutes, and didn't call. Dispatcher covered. Jimmy doesn't respond to request for cancellation or refund.”
Air Conditioner Maintenance in Munster, IN 46321
“Donnell Kelly was great. He was very polite and explained everything very well. He was very knowledgeable and detailed. We will always call Summers!!!”
Air Conditioner Repair in Brownsburg, IN 46168
“Cole W. is a total pro and the real deal. He arrived promptly and quickly diagnosed and fixed my AC problem. I'm a loyal Summers of Brownsburg customer because of the great sales and service. And the friendliest team you'll ever meet. TY.”
Air Conditioner Tune-Up in Saint John, IN 46373
“Tim was the best technician. He was very personable and explained everything well. I learned a lot from him. He serviced my a/c. It was a pleasure working with him.”
Plumbing Repair in Oswego, IL 60543
“Made appointment for yearly maintenance inspection (need to book months ahead). On the day of the appointment and well into the window they were to arrive, received a text notification cancelling the appointment. Rescheduled through automated text for the following week. Reminder sent by the company the day before, confirming the appointment. No show during the time window, so called customer service number who couldn’t confirm the appointment so transferred me to “dispatch “ for Fort Wayne, Indiana. They obviously couldn’t find my appointment but did transfer me to Yorkville dispatch. Phone rang a few times and then disconnected me. Called dispatch again and went to voicemail. Left message regarding the status of my appointment. 5-10 minutes after I left the message, I received text message identical to the week before cancelling appointment due to emergency calls. Called customer service and advised them to cancel appointment , cancel my service contract, and issue an appropriate refund of my service fees I had been paying every month. 5 minutes later I received a call and suddenly they could have a technician there within an hour. Apparently if you make noise, you come an emergency.Their technicians are good (although will always try to sell something else) but the customer service side is terrible.”
Air Conditioner Tune-Up in Avon, IN 46123
“Scheduled an air conditioner tune up. Spoke with customer service representative Megan McKellar. She was very helpful, polite, and efficient.
All my questions were answered and I appreciated her taking the time to explain pricing and what would be covered during the upcoming appointment. It's so much more efficient to actually speak with a real person and not an AI bot! I use Summers for all my home plumbing, heating, and air. They don't disappoint!
Thanks Megan”
Water Filtration in Crawfordsville, IN 47933
“Terrible customer service. Made an appointment for an install estimate for a home water filtration system and water softener. Wanted $99 for that. No show and called after 5 PM to say they wouldn’t be coming. Took the afternoon off work to wait for the 2 PM appointment. Lost a customer and will NEVER recommend this company!”
Duct Cleaning in Brownsburg, IN 46112
“Danen. I had duct cleaning, sanitization and dryer vent cleaning today.. He was told duct cleaning only. I showed him my receipt of purchase. He didn’t hesitate and said he was happy to include all items. That young man is exceptional.! Professional, knowledgeable, hard working, attention to detail…everything! it was a pleasure working with him on such a tedious project. i highly recommend him!”